Our squishy products are primarily dispatched from our UK stock locations. Depending on product availability and stock levels, some orders may also be fulfilled from a nearby international warehouse to ensure we can continue serving customers when UK stock is temporarily unavailable.
Not always. We carry a selection of products in UK stock, while other products may be available on a pre-order basis. Product availability is clearly indicated on the product page wherever possible.
Some squishy products are limited in availability or have high seasonal demand. Rather than removing these products from our store, we offer them as pre-orders so customers can reserve their items ahead of the next available stock.
This is particularly common with seasonal products such as Advent Calendars.
Pre-order items are dispatched as soon as the relevant stock becomes available. The estimated dispatch or availability period will be shown on the product page where available.
For seasonal and high-demand products, availability can change depending on the manufacturer’s and distributor’s stock levels.
Yes. Advent Calendars are often offered as pre-orders because they are seasonal products and demand can be significantly higher around the Christmas period.
We recommend ordering early if you want to secure an Advent Calendar before the seasonal stock becomes limited.
Where UK stock is available, orders will normally be dispatched from the UK.
If a particular product is temporarily unavailable in the UK, we may fulfil the order from another nearby warehouse depending on stock availability. This allows us to keep products available rather than requiring customers to wait for UK replenishment.
Yes. Where tracking is available for your selected delivery service, tracking details will be provided once your order has been dispatched.
If a product is listed as Pre-Order, you can place your order to reserve it ahead of the next expected stock availability.
If a product is marked as unavailable or sold out, we recommend checking back later as availability can change.
We aim to supply genuine squishy products sourced through our fulfilment and distribution channels. Product descriptions and specifications are provided to help customers identify the products they are ordering.
Pre-order dates are estimates and can change due to manufacturer availability, distributor stock, seasonal demand, or transportation delays.
If there is a significant change to the expected availability of your order, we will provide an update where possible.
Yes, international delivery may be available for selected destinations (only EU at the moment). Available shipping destinations, costs and delivery estimates are shown during checkout or on the relevant product page.
If you cannot find the answer to your question, please contact our customer support team. Include your order number where applicable so that we can assist you as quickly as possible.